Litify incident

Litify Help : Litify Help Center pages not loading

Minor Resolved View vendor source →

Litify experienced a minor incident on June 4, 2021 affecting Litify Support, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2021, 06:19 PM UTC
Resolved
Jun 04, 2021, 06:46 PM UTC
Duration
26m
Detected by Pingoru
Jun 04, 2021, 06:19 PM UTC

Affected components

Litify Support

Update timeline

  1. investigating Jun 04, 2021, 06:19 PM UTC

    The Litify Help Center is currently not loading certain pages and instead producing an error: "502 Bad Gateway" This does not appear to be impacting the creation of support tickets. We are currently investigating this issue with our vendor and will continue to post updates here until the issues is resolved. We appreciate your patience while we work to resolve this issue. ~The Litify Support Team~

  2. resolved Jun 04, 2021, 06:46 PM UTC

    Litify Help Center pages appear to be loading as expected. Our vendor has resolved the service outage. If you have any further issues, feel free to reach out to us at [email protected] ~The Litify Support Team~