Litify experienced a critical incident on February 27, 2024 affecting Litify Inbox, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2024, 02:42 PM UTC
Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.
- identified Feb 27, 2024, 09:21 PM UTC
We believe the cause of this issue has been identified and traced back to a change from Microsoft. It also appears that it is affecting other Microsoft products in addition to Outlook at varying degrees. The Litify Inbox team is looking for a workaround and is in contact with Microsoft. We will provide further updates as we have them.
- identified Feb 27, 2024, 11:47 PM UTC
As this issue is with Microsoft, we will not have another update today. We hope to have more information tomorrow morning, thank you for your patience.
- monitoring Feb 28, 2024, 02:17 PM UTC
A fix was implemented last night, we are currently awaiting confirmation that the fix was successful. More information will be provided soon.
- resolved Feb 28, 2024, 03:29 PM UTC
We've received confirmation that the fix was successful and Litify Inbox is fully operational. Please reach out to Litify Support if other issues are experienced.