Lithic incident

Tokenization issues

Major Resolved View vendor source →

Lithic experienced a major incident on July 7, 2024 affecting API, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2024, 10:32 AM UTC
Resolved
Jul 07, 2024, 11:09 AM UTC
Duration
36m
Detected by Pingoru
Jul 07, 2024, 10:32 AM UTC

Affected components

API

Update timeline

  1. investigating Jul 07, 2024, 10:54 AM UTC

    We are investigating an issue that is causing a higher than expected failure rate of tokenization attempts from card networks to fail.

  2. monitoring Jul 07, 2024, 11:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2024, 11:09 AM UTC

    This incident has been resolved.