Lithic incident

KYB API outage

Minor Resolved View vendor source →

Lithic experienced a minor incident on July 11, 2024 affecting API, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 08:45 PM UTC
Resolved
Jul 12, 2024, 01:50 PM UTC
Duration
17h 4m
Detected by Pingoru
Jul 11, 2024, 08:45 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 11, 2024, 08:45 PM UTC

    KYB calls are currently not going through.

  2. monitoring Jul 11, 2024, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 11, 2024, 11:26 PM UTC

    We continue to observe errors with an upstream provider that is affecting our KYB service.

  4. resolved Jul 12, 2024, 01:50 PM UTC

    This incident has been resolved and any outstanding KYB applications have been processed.