Linux Foundation Education incident

Support Request Creation Issue

Notice Resolved View vendor source →

Linux Foundation Education experienced a notice incident on December 18, 2020, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2020, 04:24 PM UTC
Resolved
Dec 18, 2020, 04:57 PM UTC
Duration
33m
Detected by Pingoru
Dec 18, 2020, 04:24 PM UTC

Update timeline

  1. investigating Dec 18, 2020, 04:24 PM UTC

    We are currently investigating an error when users are creating support requests to our Training Support teams.

  2. identified Dec 18, 2020, 04:44 PM UTC

    We have identified an issue with a Jira field causing this error. And are looking into a resolution.

  3. monitoring Dec 18, 2020, 04:46 PM UTC

    A fix has been implemented and we are currently monitoring this issue.

  4. resolved Dec 18, 2020, 04:57 PM UTC

    This incident has been resolved.