Linux Foundation Education incident

PSI ExamsLocal Proctoring Platform: SEV 1 ISSUE

Critical Resolved View vendor source →

Linux Foundation Education experienced a critical incident on May 25, 2022 affecting Exam proctoring (PSI), lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2022, 11:34 PM UTC
Resolved
May 28, 2022, 12:43 PM UTC
Duration
2d 13h
Detected by Pingoru
May 25, 2022, 11:34 PM UTC

Affected components

Exam proctoring (PSI)

Update timeline

  1. identified May 25, 2022, 11:34 PM UTC

    PSI is experiencing a Severity 1 issue on their Examslocal Proctoring platform. This is impacting candidates taking exams on ExamsLocal. Candidates are unable to share their desktop/webcam with the proctor and are unable to proceed with taking the exam. The issue is being investigated by PSI and we will update this incident report as more information is received.

  2. identified May 26, 2022, 11:09 PM UTC

    PSI and LF continue to work on this issue. At this time all certification exams scheduled for May 26, 27 and 28 have been cancelled. We will continue to update this status page as information becomes available. Thank you.

  3. monitoring May 28, 2022, 04:37 AM UTC

    A fix has been implemented and we are monitoring the results. This incident will be updated/closed following testing results.

  4. resolved May 28, 2022, 12:43 PM UTC

    A fix for the PSI ExamsLocal Proctoring system has been implemented and moved to production. Proctoring for all LF Exams (proctored on ExamsLocal) has resumed. Thank you for your patience and support.