LinkIt! incident

Users Unable to Login to LinkIt! Portal

Major Resolved View vendor source →

LinkIt! experienced a major incident on February 18, 2020 affecting LinkIt! Portal and LinkIt! Portal and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2020, 08:23 PM UTC
Resolved
Feb 18, 2020, 09:04 PM UTC
Duration
40m
Detected by Pingoru
Feb 18, 2020, 08:23 PM UTC

Affected components

LinkIt! PortalLinkIt! PortalStudent Test TakerStudent Test TakerLinkIt! REST APILinkIt! APIRoster ServiceRoster ServiceLinkIt! FTPLinkIt! FTP

Update timeline

  1. investigating Feb 18, 2020, 08:23 PM UTC

    Users are currently unable to log into the LinkIt! portal. Our team is investigating this issue.

  2. investigating Feb 18, 2020, 08:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 18, 2020, 08:25 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 18, 2020, 08:57 PM UTC

    The issue has been identified and our team is working on a fix.

  5. resolved Feb 18, 2020, 09:04 PM UTC

    We have implemented a fix and the issue has now been resolved.