LinkIt! incident

Platform Service Incident Report

Notice Resolved View vendor source →

LinkIt! experienced a notice incident on August 18, 2020 affecting LinkIt! Portal and Student Test Taker and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2020, 07:54 PM UTC
Resolved
Aug 18, 2020, 07:54 PM UTC
Duration
Detected by Pingoru
Aug 18, 2020, 07:54 PM UTC

Affected components

LinkIt! PortalStudent Test TakerLinkIt! REST APIRoster ServiceBubble Sheet Service

Update timeline

  1. resolved Aug 18, 2020, 07:54 PM UTC

    Today we experienced a service interruption on the portals and newly launched test sessions from 2:24 pm to 2:52 pm EST. The team was able to identify a MS SQL issue; it is now resolved and will be reported to Microsoft. All services are now operational. While online grading may have been delayed online test sessions in progress were not interrupted and all student responses were saved and will be processed. The team will be working to put a permanent fix in place to prevent this issue from occurring in the future. We apologize for the inconvenience.