LinkIt! incident

AWS outage causing intermittent access issues to LinkIt! services in US

Major Resolved View vendor source →

LinkIt! experienced a major incident on December 15, 2021 affecting LinkIt! Portal and Student Test Taker and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:13 PM UTC
Resolved
Dec 15, 2021, 04:41 PM UTC
Duration
28m
Detected by Pingoru
Dec 15, 2021, 04:13 PM UTC

Affected components

LinkIt! PortalStudent Test TakerLinkIt! REST APIRoster ServiceLinkIt! FTPCustomer SupportBubble Sheet Service

Update timeline

  1. monitoring Dec 15, 2021, 04:13 PM UTC

    LinkIt! has received reports for issues accessing the LinkIt! Test Taker, Portals, and REST API. The issue can be traced to an outage on AWS platform affecting many other business in the US. The LinkIt! services should be restored as soon as AWS resolves the root issue. We are closely monitoring the situation and will provide and update shortly.

  2. monitoring Dec 15, 2021, 04:22 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Dec 15, 2021, 04:41 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 15, 2021, 04:41 PM UTC

    This incident has been resolved.