LinkIt! incident

Test Taker Degraded Performance

Minor Resolved View vendor source →

LinkIt! experienced a minor incident on September 29, 2016, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2016, 03:15 PM UTC
Resolved
Sep 29, 2016, 04:47 PM UTC
Duration
1h 32m
Detected by Pingoru
Sep 29, 2016, 03:15 PM UTC

Update timeline

  1. investigating Sep 29, 2016, 03:15 PM UTC

    We are investigating reports of degraded performance on the test taker and LinkIt API and will provide an update shortly.

  2. identified Sep 29, 2016, 04:01 PM UTC

    Our developers have identified the root cause of the issue and are working on a resolution right now.

  3. monitoring Sep 29, 2016, 04:32 PM UTC

    Our developers have now resolved the issue. Students should be able to continue testing. There might still be a delay in grading, as students' sessions are placed in a grading queue. We will provide another update once all the sessions in the queue have been cleared up.

  4. resolved Sep 29, 2016, 04:47 PM UTC

    The student test sessions that were previously placed in the grading queue have all been graded by now. The system is back to normal operation.