LinkIt! incident

Degraded Performance Issue with Portal, Test Taker and API

Notice Resolved View vendor source →

LinkIt! experienced a notice incident on September 26, 2018, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2018, 05:15 PM UTC
Resolved
Sep 28, 2018, 08:44 PM UTC
Duration
2d 3h
Detected by Pingoru
Sep 26, 2018, 05:15 PM UTC

Update timeline

  1. investigating Sep 26, 2018, 05:15 PM UTC

    LinkIt! is aware of reports regarding slowness in the portal and degraded performance on the LinkIt! portal, test taker and the API. Our team is looking into this and will provide an update as soon as possible.

  2. monitoring Sep 27, 2018, 05:01 PM UTC

    All LinkIt! services are operational. The team is monitoring the system performance and we will close this incident by the end of the day today if no further issues arise. Thank you for your patience.

  3. resolved Sep 28, 2018, 08:44 PM UTC

    The issue with the slow performance has been resolved since yesterday. The LinkIt! team has been closely monitoring the platform and since then all services and modules are fully operational with an optimal performance. The team is working to put checks in place to prevent the same issue in the future. We apologize for any inconvenience. Thank you for your patience.