Subset of agent app users experiencing access problems

Update timeline

1. identified Mar 02, 2026, 05:28 PM UTC

   Status: Identified We’ve identified a bug that caused a subset of agent users (including Cursor, GitHub Copilot, and Codex) to become unintentionally suspended. Our team has implemented a fix and deployment is currently underway. We expect affected agent access to be restored shortly. We’ll provide another update once the rollout is complete. Affected components US Region – Integrations (Partial outage) EU Region – Integrations (Partial outage)

2. identified Mar 02, 2026, 05:37 PM UTC

   Status: Identified Affected agents are now active again in the EU region. US region to follow shortly. Affected components US Region – Integrations (Partial outage) EU Region – Integrations (Operational)

3. resolved Mar 02, 2026, 05:40 PM UTC

   Status: Resolved Affected agents in all regions are now active again. Normal functionality has been restored. Affected components US Region – Integrations (Operational) EU Region – Integrations (Operational)

4. identified Mar 02, 2026, 06:23 PM UTC

   Status: Identified Following our earlier update, we’re investigating reports that a small number of users are continuing to see Cursor, GitHub Copilot, and Codex agents in a suspended state. Our team is actively working to ensure full restoration of access. We’ll continue to provide updates here as we learn more. Affected components US Region – Integrations (Partial outage) EU Region – Integrations (Partial outage)

5. resolved Mar 02, 2026, 09:02 PM UTC

   Status: Resolved Any remaining affected agents are now active again in all regions. Access has been fully restored. If you continue to see Cursor, GitHub Copilot, and Codex agents in a suspended state unexpectedly, please reach out to [email protected]. Affected components US Region – Integrations (Operational) EU Region – Integrations (Operational)