LimeSpot incident

Recommendation Boxes may be slow loading

Major Resolved View vendor source →

LimeSpot experienced a major incident on May 23, 2018 affecting Storefront, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2018, 06:27 PM UTC
Resolved
May 23, 2018, 10:41 PM UTC
Duration
4h 13m
Detected by Pingoru
May 23, 2018, 06:27 PM UTC

Affected components

Storefront

Update timeline

  1. investigating May 23, 2018, 06:27 PM UTC

    We are experiencing a higher than normal amount of load, and may be causing Recommendation Boxes to be slow or hidden. We're investigating the cause and will provide an update as soon as possible.

  2. monitoring May 23, 2018, 06:29 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved May 23, 2018, 10:41 PM UTC

    We monitored the issue for a few hours and everything looks fine. This incident has been resolved.