LimeSpot incident

Connectivity issues

Critical Resolved View vendor source →

LimeSpot experienced a critical incident on November 15, 2018 affecting Storefront and Admin Panel, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2018, 12:36 AM UTC
Resolved
Nov 15, 2018, 01:38 AM UTC
Duration
1h 2m
Detected by Pingoru
Nov 15, 2018, 12:36 AM UTC

Affected components

StorefrontAdmin Panel

Update timeline

  1. investigating Nov 15, 2018, 12:36 AM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. identified Nov 15, 2018, 12:37 AM UTC

    The issue has been identified. We’re working on a fix.

  3. monitoring Nov 15, 2018, 12:41 AM UTC

    A fix has been implemented. We’re monitoring the results.

  4. monitoring Nov 15, 2018, 01:28 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 15, 2018, 01:38 AM UTC

    This incident has been resolved.