Lime Connect Outage History

Started Oct 08, 2026, 08:11 PM UTC· resolved Oct 08, 2026, 09:47 PM UTC

1. investigating Oct 08, 2026, 08:11 PM UTC

   Our servers are currently experiencing an increase in response time and we are investigating possible causes.

2. identified Oct 08, 2026, 08:39 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 08, 2026, 09:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 08, 2026, 09:47 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 09:44 AM UTC· resolved Apr 30, 2026, 01:06 PM UTC

1. investigating Apr 30, 2026, 09:44 AM UTC

   We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

2. monitoring Apr 30, 2026, 10:03 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 30, 2026, 01:06 PM UTC

   This incident has been resolved.

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Started Apr 10, 2026, 09:28 AM UTC· resolved Apr 10, 2026, 02:48 PM UTC

1. identified Apr 10, 2026, 09:28 AM UTC

   WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup

2. identified Apr 10, 2026, 09:29 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Apr 10, 2026, 02:48 PM UTC

   Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused.

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Started Apr 10, 2026, 07:13 AM UTC· resolved Apr 10, 2026, 08:07 AM UTC

1. identified Apr 10, 2026, 07:13 AM UTC

   We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.

2. monitoring Apr 10, 2026, 07:36 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 10, 2026, 08:07 AM UTC

   This incident has been resolved.

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Started Mar 09, 2026, 08:32 AM UTC· resolved Mar 09, 2026, 09:40 AM UTC

1. investigating Mar 09, 2026, 08:32 AM UTC

   We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

2. identified Mar 09, 2026, 08:43 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 09, 2026, 08:51 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 09, 2026, 09:40 AM UTC

   This incident has been resolved.

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Started Jan 20, 2026, 12:59 PM UTC· resolved Jan 20, 2026, 06:32 PM UTC

1. identified Jan 20, 2026, 12:59 PM UTC

   Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

2. monitoring Jan 20, 2026, 01:38 PM UTC

   360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

3. resolved Jan 20, 2026, 06:32 PM UTC

   360dialog reported that the incident was resolved

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Started Sep 20, 2025, 10:47 AM UTC· resolved Sep 20, 2025, 12:41 PM UTC

1. identified Sep 20, 2025, 10:47 AM UTC

   In our release on the evening of Friday, September 19th, we released changes that conflicted with our documented Content Security Policy. As a consequence, Website Widgets integrated on websites using our documented Content Security Policy no longer load. Websites not using CSP are not affected. We are working on rolling back the relevant changes.

2. monitoring Sep 20, 2025, 12:22 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 20, 2025, 12:41 PM UTC

   This incident has been resolved.

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Started Aug 14, 2025, 03:58 PM UTC· resolved Aug 14, 2025, 05:06 PM UTC

1. investigating Aug 14, 2025, 03:58 PM UTC

   We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

2. monitoring Aug 14, 2025, 04:35 PM UTC

   Issue is fixed, we is still monitoring the situation

3. resolved Aug 14, 2025, 05:06 PM UTC

   This incident has been resolved. All systems are operational.

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Started Jul 07, 2025, 01:36 PM UTC· resolved Jul 08, 2025, 12:29 PM UTC

1. investigating Jul 07, 2025, 01:36 PM UTC

   We have received reports that the status of WhatsApp templates is not being updated. 360dialog confirmed that they are not receiving status updates from Meta, and have escalated to Meta support.

2. monitoring Jul 08, 2025, 07:18 AM UTC

   Meta has resumed sending template status updates. We are monitoring the system to ensure stability.

3. resolved Jul 08, 2025, 12:29 PM UTC

   This incident has been resolved.

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Started May 19, 2025, 08:35 AM UTC· resolved May 19, 2025, 09:44 AM UTC

1. identified May 19, 2025, 08:35 AM UTC

   We are currently experiencing some issues with Message center. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.

2. monitoring May 19, 2025, 08:42 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 19, 2025, 09:44 AM UTC

   This incident has been resolved.

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Started Mar 22, 2025, 12:17 PM UTC· resolved Mar 22, 2025, 04:52 PM UTC

1. investigating Mar 22, 2025, 12:17 PM UTC

   We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

2. identified Mar 22, 2025, 01:14 PM UTC

   The issue has been identified and our engineering teams is rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.

3. identified Mar 22, 2025, 03:58 PM UTC

   Our engineering teams is still working on rolling out the fix. We will provide another update within 2 hours or sooner if additional information is available.

4. monitoring Mar 22, 2025, 04:24 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 22, 2025, 04:25 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Mar 22, 2025, 04:52 PM UTC

   This incident has been resolved.

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Started Mar 12, 2025, 08:01 AM UTC· resolved Mar 12, 2025, 09:29 PM UTC

1. investigating Mar 12, 2025, 08:01 AM UTC

   Meta has acknowledged that they are experiencing some disruptions impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Meta engineering teams are investigating the issue. For latest updates, please refer to the Meta Status page at https://metastatus.com/whatsapp-business-api and the 360dialog status page at https://status.360dialog.com/cm84u3ost00gyfy6b125ulvp7

2. resolved Mar 12, 2025, 09:29 PM UTC

   According to Meta, the incident has been resolved.

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Started Feb 05, 2025, 11:49 AM UTC· resolved Feb 05, 2025, 03:22 PM UTC

1. investigating Feb 05, 2025, 11:49 AM UTC

   We are currently experiencing some issues with WhatsApp due to an unannounced API change by Meta. Incoming messages are not being received and the status of sent messages is not updated. Campaigns are being sent out, but will show zero messages as delivered or read. This temporarily affected all numbers, and continues to affect all WhatsApp Business Accounts with multiple numbers. Meta expects to deploy a fix for this issue at around 5pm German time. We apologize for the inconvenience caused. For further details and the latest updates, please check https://status.360dialog.com/ and https://metastatus.com/whatsapp-business-api

2. resolved Feb 05, 2025, 03:22 PM UTC

   The incident with WhatsApp messaging has been resolved.

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Started Dec 11, 2024, 07:17 PM UTC· resolved Dec 12, 2024, 01:09 AM UTC

1. identified Dec 11, 2024, 07:17 PM UTC

   Meta is currently experiencing major disruptions affecting the sending of messages via WhatsApp, Facebook Messenger, and Instagram Messenger. Meta is investigating the issue. For latest updates, please visit https://metastatus.com

2. resolved Dec 12, 2024, 05:58 AM UTC

   This incident has been resolved by Meta. All messaging channel are operational again.

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