Lime Connect incident

Outage within Data Center

Critical Resolved View vendor source →

Lime Connect experienced a critical incident on December 11, 2020 affecting Website Messenger and Dashboard and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2020, 03:50 PM UTC
Resolved
Dec 11, 2020, 05:41 PM UTC
Duration
1h 51m
Detected by Pingoru
Dec 11, 2020, 03:50 PM UTC

Affected components

Website MessengerDashboardAPI

Update timeline

  1. investigating Dec 11, 2020, 03:50 PM UTC

    We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

  2. investigating Dec 11, 2020, 03:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 11, 2020, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 11, 2020, 05:41 PM UTC

    This incident has been resolved.