Lime Connect experienced a critical incident on December 14, 2020 affecting Website Messenger and Dashboard and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 14, 2020, 09:47 PM UTC
We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.
- identified Dec 14, 2020, 09:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 15, 2020, 12:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 15, 2020, 12:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2020, 12:16 AM UTC
This incident has been resolved.