Lime Connect experienced a critical incident on December 15, 2020 affecting Website Messenger and Dashboard and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2020, 09:03 PM UTC
We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. We have already determined the cause of the issue and are working to resolve it as quickly as possible. We will most likely be back to normal operation within less than 30 minutes. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.
- monitoring Dec 15, 2020, 09:15 PM UTC
We have resolved the issue that caused our systems to be unavailable due to excessive load. Our service is available again, but we will keep monitoring the situation. Again, apologies for the inconvenience.
- resolved Dec 15, 2020, 09:24 PM UTC
This incident has been resolved.