Lime Connect experienced a major incident on December 15, 2021 affecting Website Messenger and Dashboard and 1 more component, lasting 12h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 08:38 PM UTC
Our servers are currently experiencing an increase in response time and we are investigating possible causes.
- identified Dec 15, 2021, 09:43 PM UTC
We have determined that there is a network issue at our hosting provider. As a result, we are experiencing significant slowdowns in some regions, depending on your geographical location and/or internet provider. We will share any updates with you that we receive from our hosting provider.
- monitoring Dec 16, 2021, 07:26 AM UTC
From our test location, speeds recovered to normal about ten minutes ago. We will keep monitoring the situation.
- resolved Dec 16, 2021, 09:02 AM UTC
This incident has been resolved.