Lime Connect incident

Outage within Data Center

Critical Resolved View vendor source →

Lime Connect experienced a critical incident on December 26, 2021 affecting Website Messenger and Dashboard and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2021, 06:18 PM UTC
Resolved
Dec 26, 2021, 08:22 PM UTC
Duration
2h 3m
Detected by Pingoru
Dec 26, 2021, 06:18 PM UTC

Affected components

Website MessengerDashboardAPI

Update timeline

  1. investigating Dec 26, 2021, 06:18 PM UTC

    We are currently experiencing technical issues within our data center. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

  2. monitoring Dec 26, 2021, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 26, 2021, 07:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 26, 2021, 08:22 PM UTC

    This incident has been resolved.