Lime Connect incident

System Outage

Critical Resolved View vendor source →

Lime Connect experienced a critical incident on July 27, 2022 affecting Brandpage and Website Messenger and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 06:03 AM UTC
Resolved
Jul 27, 2022, 09:10 AM UTC
Duration
3h 6m
Detected by Pingoru
Jul 27, 2022, 06:03 AM UTC

Affected components

BrandpageWebsite MessengerLoginDashboardMessage CenterAPI

Update timeline

  1. investigating Jul 27, 2022, 06:03 AM UTC

    We are currently experiencing technical issues within our systems. This is causing an outage of all Userlike services. Our team is analyzing the cause of the interruption in order to identify and solve the issues. We'll keep you informed as updates become available. We apologize for the inconvenience caused. Please check this page for the latest updates.

  2. monitoring Jul 27, 2022, 08:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 27, 2022, 08:40 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 27, 2022, 09:10 AM UTC

    This incident has been resolved.