Lime Connect incident

Our servers are currently experiencing an increase in response time and we are investigating possible causes.

Major Resolved View vendor source →

Lime Connect experienced a major incident on March 7, 2023 affecting Brandpage and DeepL and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 12:56 PM UTC
Resolved
Mar 07, 2023, 04:11 PM UTC
Duration
3h 15m
Detected by Pingoru
Mar 07, 2023, 12:56 PM UTC

Affected components

BrandpageDeepLWebsite MessengerInbound EmailWhatsAppLoginFacebookDashboardSMSMessage Center

Update timeline

  1. investigating Mar 07, 2023, 12:56 PM UTC

    We are currently investigating this issue.

  2. identified Mar 07, 2023, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 07, 2023, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 07, 2023, 04:11 PM UTC

    This incident has been resolved.