Lime Connect incident

Increase in response time

Notice Resolved View vendor source →

Lime Connect experienced a notice incident on October 9, 2023 affecting DeepL and Website Messenger and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2023, 06:07 AM UTC
Resolved
Oct 09, 2023, 09:13 AM UTC
Duration
3h 6m
Detected by Pingoru
Oct 09, 2023, 06:07 AM UTC

Affected components

DeepLWebsite MessengerInbound EmailWhatsAppLoginFacebookDashboardSMSMessage CenterTelegram

Update timeline

  1. investigating Oct 09, 2023, 06:07 AM UTC

    Our servers are currently experiencing an increase in response time and we are investigating possible causes.

  2. investigating Oct 09, 2023, 06:37 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2023, 07:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2023, 09:13 AM UTC

    This incident has been resolved.