Lime Connect incident

Increase in response time

Major Resolved View vendor source →

Lime Connect experienced a major incident on January 8, 2024 affecting Brandpage and Website Messenger and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 11:04 AM UTC
Resolved
Jan 08, 2024, 11:21 AM UTC
Duration
16m
Detected by Pingoru
Jan 08, 2024, 11:04 AM UTC

Affected components

BrandpageWebsite MessengerWhatsAppLoginFacebookDashboardSMSMessage CenterTelegramAPI

Update timeline

  1. investigating Jan 08, 2024, 11:04 AM UTC

    Our servers are currently experiencing an increase in response time and we are investigating possible causes.

  2. investigating Jan 08, 2024, 11:05 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 08, 2024, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2024, 11:21 AM UTC

    This incident has been resolved.