Lime Connect incident

Issues with WhatsApp templates and campaigns

Major Resolved View vendor source →

Lime Connect experienced a major incident on June 14, 2024 affecting WhatsApp, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2024, 08:39 PM UTC
Resolved
Jun 14, 2024, 09:32 PM UTC
Duration
52m
Detected by Pingoru
Jun 14, 2024, 08:39 PM UTC

Affected components

WhatsApp

Update timeline

  1. identified Jun 14, 2024, 08:39 PM UTC

    We are currently experiencing issues with processing existing WhatsApp templates and campaigns.

  2. monitoring Jun 14, 2024, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 14, 2024, 09:32 PM UTC

    This incident has been resolved.