Lime Connect experienced a major incident on September 13, 2024 affecting WhatsApp, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
WhatsApp
Update timeline
- investigating Sep 13, 2024, 10:10 AM UTC
We are investigating issues with receiving media messages. Editing or submitting templates produces errors due to issues at our service provider 360dialog, see https://status.360dialog.com/cm0zn13pz000ylf3d5c4fvcyc
- identified Sep 13, 2024, 11:41 AM UTC
We have released a fix for receiving media messages. 360dialog is working on a fix for editing or submitting templates.
- resolved Sep 15, 2024, 05:13 PM UTC
The issue is resolved. 360dialog will provide an RCA here in due course when we complete a review of the incident with Meta.