Lime Connect experienced a major incident on September 25, 2024 affecting WhatsApp, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
WhatsApp
Update timeline
- identified Sep 25, 2024, 03:38 PM UTC
Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting templates - migrations - onboarding - flows Messaging is not affected. Please see https://status.360dialog.com/cm1hvl1q1001f8zfjnvbqdhbl
- monitoring Sep 25, 2024, 07:23 PM UTC
According to 360 dialog, the majority of functionality has been restored to normal. However, the below actions are still affected and we are working to restore full functionality - Cloud API profile photo upload - Template message creation with header_handle and/or header_url
- resolved Sep 27, 2024, 03:19 PM UTC
This incident has been resolved.