Lime Connect incident

Partial outage of WhatsApp

Notice Resolved View vendor source →

Lime Connect experienced a notice incident on September 30, 2024 affecting WhatsApp, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2024, 02:05 PM UTC
Resolved
Sep 30, 2024, 03:40 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 30, 2024, 02:05 PM UTC

Affected components

WhatsApp

Update timeline

  1. identified Sep 30, 2024, 02:05 PM UTC

    Due to issues with our service provider 360dialog, certain WhatsApp operation may currently fail: - editing or submitting media templates - Cloud API profile photo upload

  2. monitoring Sep 30, 2024, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2024, 03:40 PM UTC

    This incident has been resolved.