LimaCharlie experienced a minor incident on March 26, 2025 affecting Web Endpoints (app.limacharlie.io) and Web Endpoints (jwt.limacharlie.io) and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Web Endpoints (app.limacharlie.io)Web Endpoints (jwt.limacharlie.io)Web Endpoints (Endpoint Agent)API Canada (API Canada Telemetry Ingestion)API Canada (API Canada Insight)API Canada (API Canada External Telemetry)API Canada (API Canada Cloud Adapters)API Canada (API Canada Services)API Canada (API Canada Enrollment)API Canada (API Canada Management)
Update timeline
- investigating Mar 26, 2025, 04:09 PM UTC
We are investigating API errors which are impacting all LimaCharlie services.
- resolved Mar 26, 2025, 07:30 PM UTC
3/26/2025 10:30AM MST - Our API endpoints and some internal systems were heavily stressed by unplanned load from services. We have scaled systems to relieve pressure, and are adjusting some rate limiting to reduce risk exposure. Systems are normalizing but will take some time to process out. 3/26/2025 3:30PM MST - Systems are recovered and we are closing this incident.