Lilt Outage History

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Lilt had 40 outages in the last 2 years totaling 70h 50m of downtime — averaging 1.6 incidents per month.

There were 40 Lilt outages since September 20, 2024 totaling 70h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lilt.com

Major December 20, 2024

LILT Performance Degradation

Detected by Pingoru
Dec 20, 2024, 09:51 AM UTC
Resolved
Dec 20, 2024, 12:50 PM UTC
Duration
2h 59m
Affected: TranslateManage
Timeline · 4 updates
  1. investigating Dec 20, 2024, 09:51 AM UTC

    The LILT platform's performance has degraded with users seeing blank pages and long loading times.

  2. investigating Dec 20, 2024, 11:05 AM UTC

    The problem has been localized to users in Europe. LILT in American and Asia-Pacific is operating normally.

  3. identified Dec 20, 2024, 12:03 PM UTC

    The issue has been identified. Please use https://europe.lilt.com/app/home for fast platform usage.

  4. resolved Dec 20, 2024, 12:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024

LILT App pages loading slowly

Detected by Pingoru
Dec 17, 2024, 09:00 AM UTC
Resolved
Dec 18, 2024, 03:04 AM UTC
Duration
18h 4m
Affected: CAT EditorManage
Timeline · 4 updates
  1. investigating Dec 17, 2024, 09:00 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 17, 2024, 03:13 PM UTC

    We are committed to resolving this issue promptly and will keep you updated on our progress.

  3. monitoring Dec 17, 2024, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2024, 03:04 AM UTC

    The latency issue has been resolved and all platform tasks are on schedule. We appreciate your patience

Read the full incident report →

Minor December 4, 2024

OpenXML file exports failing

Detected by Pingoru
Dec 04, 2024, 12:41 PM UTC
Resolved
Dec 05, 2024, 03:37 AM UTC
Duration
14h 55m
Timeline · 5 updates
  1. investigating Dec 04, 2024, 12:41 PM UTC

    OpenXML file exports are failing for a subset of customers. The LILT engineering team is working on a fix.

  2. identified Dec 04, 2024, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 09:36 PM UTC

    A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.

  4. monitoring Dec 04, 2024, 09:41 PM UTC

    A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.

  5. resolved Dec 05, 2024, 03:37 AM UTC

    This issue has been resolved and all exports should work moving forward

Read the full incident report →

Major December 2, 2024

Pretranslate with OpenAI is not operational

Detected by Pingoru
Dec 02, 2024, 10:42 AM UTC
Resolved
Dec 02, 2024, 02:46 PM UTC
Duration
4h 4m
Affected: APITranslateCAT Editor
Timeline · 5 updates
  1. identified Dec 02, 2024, 10:42 AM UTC

    The use of OpenAI LLMs on LILT is currently not operational. The LILT team has identified the root cause and deploying a resolution.

  2. identified Dec 02, 2024, 11:46 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 02, 2024, 12:35 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 02, 2024, 01:20 PM UTC

    Instant translation using LILT or any 3rd-party MT provider (OpenAI, DeepL) is operational again. LILT Pretranslate with OpenAI is non-functional and under investigation by our engineering team.

  5. resolved Dec 02, 2024, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 8, 2024

Connectors Page - No Connectors Displaying

Detected by Pingoru
Nov 08, 2024, 12:43 AM UTC
Resolved
Nov 08, 2024, 02:14 AM UTC
Duration
1h 31m
Affected: Connectors & Integrations
Timeline · 3 updates
  1. investigating Nov 08, 2024, 12:43 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 08, 2024, 01:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 08, 2024, 02:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2024

Job Visibility Problem for Linguists with Agency Translator Role.

Detected by Pingoru
Nov 07, 2024, 10:02 AM UTC
Resolved
Nov 07, 2024, 02:35 PM UTC
Duration
4h 33m
Affected: Manage
Timeline · 4 updates
  1. investigating Nov 07, 2024, 10:02 AM UTC

    Some Linguists with "Agency Translator" custom role can't see all their assigned jobs. Our engineering team is working on fixing the issue.

  2. identified Nov 07, 2024, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 07, 2024, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 07, 2024, 02:35 PM UTC

    The incident has been resolved. Thank you.

Read the full incident report →

Major November 4, 2024

Terminology is currently unavailable in the CAT tool

Detected by Pingoru
Nov 04, 2024, 01:56 PM UTC
Resolved
Nov 04, 2024, 08:30 PM UTC
Duration
6h 33m
Affected: CAT Editor
Timeline · 3 updates
  1. investigating Nov 04, 2024, 01:56 PM UTC

    Terminology is currently unavailable in the CAT tool. We are investigating.

  2. monitoring Nov 04, 2024, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2024, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2024

File download not working

Detected by Pingoru
Nov 04, 2024, 11:08 AM UTC
Resolved
Nov 04, 2024, 11:42 AM UTC
Duration
34m
Affected: CAT EditorManage
Timeline · 4 updates
  1. investigating Nov 04, 2024, 11:08 AM UTC

    We are currently investigating this issue.

  2. identified Nov 04, 2024, 11:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2024, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2024, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 25, 2024

Connectors Jobs stuck in queued status

Detected by Pingoru
Oct 25, 2024, 09:34 AM UTC
Resolved
Oct 25, 2024, 10:32 AM UTC
Duration
58m
Affected: Connectors & Integrations
Timeline · 4 updates
  1. investigating Oct 25, 2024, 09:34 AM UTC

    We are looking into issues as the connectors jobs are currently stuck in queued status.

  2. identified Oct 25, 2024, 09:48 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 25, 2024, 09:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 25, 2024, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2024

LILT Jobs are not displaying - we are investigating

Detected by Pingoru
Oct 22, 2024, 04:54 PM UTC
Resolved
Oct 22, 2024, 05:03 PM UTC
Duration
8m
Affected: Translate
Timeline · 4 updates
  1. investigating Oct 22, 2024, 04:54 PM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2024, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2024, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2024, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2024

File exports are impaired

Detected by Pingoru
Oct 16, 2024, 08:15 AM UTC
Resolved
Oct 16, 2024, 11:09 AM UTC
Duration
2h 54m
Affected: Translate
Timeline · 5 updates
  1. investigating Oct 16, 2024, 09:13 AM UTC

    We are currently investing an issue affecting file exports in the LILT platform.

  2. investigating Oct 16, 2024, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 16, 2024, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 16, 2024, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 16, 2024, 11:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2024

We are investigating an issue with display of outdated linguist stats on the LILT platform

Detected by Pingoru
Oct 15, 2024, 02:53 PM UTC
Resolved
Oct 15, 2024, 10:34 PM UTC
Duration
7h 41m
Affected: CAT Editor
Timeline · 3 updates
  1. investigating Oct 15, 2024, 02:53 PM UTC

    Reporting of linguist stats information is currently delayed. We are working to identify root cause.

  2. identified Oct 15, 2024, 03:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 15, 2024, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2024

Batch Translate Degraded

Detected by Pingoru
Oct 02, 2024, 04:16 PM UTC
Resolved
Oct 02, 2024, 05:10 PM UTC
Duration
53m
Affected: Translate
Timeline · 4 updates
  1. investigating Oct 02, 2024, 04:16 PM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2024, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2024, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2024

Investigating Issue With Linguist Stats

Detected by Pingoru
Sep 20, 2024, 04:45 PM UTC
Resolved
Sep 20, 2024, 09:20 PM UTC
Duration
4h 35m
Affected: CAT Editor
Timeline · 3 updates
  1. investigating Sep 20, 2024, 04:45 PM UTC

    We are actively investigating an issue with the reliability of Linguist Stats data updates.

  2. identified Sep 20, 2024, 09:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 21, 2024, 07:54 AM UTC

    A recent platform issue prevented some linguists stats collection during an outage window. The issue has been resolved, and payouts will be made as scheduled on November 6th in the full amount. LILT will promptly contact affected linguists with details on their payout.

Read the full incident report →