Lilt incident

Pretranslate with OpenAI is not operational

Major Resolved View vendor source →

Lilt experienced a major incident on December 2, 2024 affecting API and Translate and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 10:42 AM UTC
Resolved
Dec 02, 2024, 02:46 PM UTC
Duration
4h 4m
Detected by Pingoru
Dec 02, 2024, 10:42 AM UTC

Affected components

APITranslateCAT Editor

Update timeline

  1. identified Dec 02, 2024, 10:42 AM UTC

    The use of OpenAI LLMs on LILT is currently not operational. The LILT team has identified the root cause and deploying a resolution.

  2. identified Dec 02, 2024, 11:46 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Dec 02, 2024, 12:35 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 02, 2024, 01:20 PM UTC

    Instant translation using LILT or any 3rd-party MT provider (OpenAI, DeepL) is operational again. LILT Pretranslate with OpenAI is non-functional and under investigation by our engineering team.

  5. resolved Dec 02, 2024, 02:46 PM UTC

    This incident has been resolved.