LIKE MAGIC incident

Unable to open doors through SaltoKS

Critical Resolved View vendor source →

LIKE MAGIC experienced a critical incident on October 7, 2024 affecting Salto KS, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 05:32 AM UTC
Resolved
Oct 07, 2024, 08:35 AM UTC
Duration
3h 3m
Detected by Pingoru
Oct 07, 2024, 05:32 AM UTC

Affected components

Salto KS

Update timeline

  1. investigating Oct 07, 2024, 05:32 AM UTC

    We informed SaltoKS about this issue.

  2. investigating Oct 07, 2024, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 07, 2024, 07:04 AM UTC

    The issue was accepted by Salto KS and posted on their status page https://status.saltoks.com/

  4. monitoring Oct 07, 2024, 07:25 AM UTC

    Salto KS resolved the issue https://status.saltoks.com/incidents/237381 and monitors the fix

  5. resolved Oct 07, 2024, 08:35 AM UTC

    This incident has been resolved.