Lightspeed Systems Outage History
Lightspeed Systems is up right nowPingoru has recorded 51 incidents for Lightspeed Systems: 2 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 26 of 526 (5%) |
Incidents, newest first
Minor February 6, 2026 [14521] - **[Lightspeed StopIT]** - Lightspeed StopIt 2-way messaging and Team Comms 4h Lightspeed StopIt™
Started Feb 06, 2026, 10:34 PM UTC· resolved Feb 07, 2026, 02:35 AM UTC
- investigating Feb 06, 2026, 10:34 PM UTC
Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.
- investigating Feb 06, 2026, 10:35 PM UTC
We are continuing to investigate this issue.
- resolved Feb 07, 2026, 02:35 AM UTC
This incident has been resolved.
Major October 1, 2025 [14521] - **[Lightspeed MDM]** [Device enrollments/commands not processing] 5h 42m Lightspeed MDM™
Started Oct 01, 2025, 12:27 PM UTC· resolved Oct 01, 2025, 06:10 PM UTC
- investigating Oct 01, 2025, 12:27 PM UTC
We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.
- identified Oct 01, 2025, 02:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 01, 2025, 06:10 PM UTC
This incident has been resolved.
Minor August 27, 2025 [INCIDENT #14347]**[Lightspeed Systems iOS Cloud Proxy]** [Slow or Unresponsive] 3h 53m Lightspeed Filter™
Started Aug 27, 2025, 04:15 PM UTC· resolved Aug 27, 2025, 08:09 PM UTC
- investigating Aug 27, 2025, 04:15 PM UTC
We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.
- identified Aug 27, 2025, 04:25 PM UTC
Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
- monitoring Aug 27, 2025, 05:30 PM UTC
Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- monitoring Aug 27, 2025, 05:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2025, 08:09 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Notice August 20, 2025 [INCIDENT #14294]**Lightspeed Filter & UI/UX** Slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube 1d Lightspeed Classroom™, Lightspeed Filter™
Started Aug 20, 2025, 03:41 PM UTC· resolved Aug 21, 2025, 03:45 PM UTC
- investigating Aug 20, 2025, 03:41 PM UTC
We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.
- identified Aug 20, 2025, 03:49 PM UTC
Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
- identified Aug 20, 2025, 04:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 20, 2025, 07:13 PM UTC
Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- monitoring Aug 20, 2025, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2025, 03:45 PM UTC
This incident has been resolved.
Major May 22, 2025 [13996]**[Filter]** Filtering Error 3h 19m Lightspeed Filter™
Started May 22, 2025, 12:10 PM UTC· resolved May 22, 2025, 03:29 PM UTC
- investigating May 22, 2025, 12:10 PM UTC
We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.
- monitoring May 22, 2025, 12:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2025, 03:29 PM UTC
This incident has been resolved.
Major May 12, 2025 SMS Message Delivery 1h 34m Lightspeed StopIt™
Started May 12, 2025, 03:13 PM UTC· resolved May 12, 2025, 04:47 PM UTC
- investigating May 12, 2025, 03:13 PM UTC
We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience
- identified May 12, 2025, 03:17 PM UTC
We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.
- identified May 12, 2025, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 12, 2025, 04:47 PM UTC
This incident has been resolved.
Minor April 30, 2025 INCIDENT #13936 – Lightspeed Systems Filter: Default CIPA policy is being applied instead of user-specific policies. 3h 4m Lightspeed Filter™
Started Apr 30, 2025, 03:38 PM UTC· resolved Apr 30, 2025, 06:43 PM UTC
- investigating Apr 30, 2025, 03:38 PM UTC
We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.
- identified Apr 30, 2025, 03:51 PM UTC
Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.
- monitoring Apr 30, 2025, 03:59 PM UTC
Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.
- resolved Apr 30, 2025, 06:43 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Minor March 26, 2025 [#13724]**[Lightspeed Filter ]** [Reports of 504 Error or slow response times from the UI] 38m Lightspeed Filter™
Started Mar 26, 2025, 04:07 PM UTC· resolved Mar 26, 2025, 04:45 PM UTC
- investigating Mar 26, 2025, 04:07 PM UTC
We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.
- identified Mar 26, 2025, 04:19 PM UTC
Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
- monitoring Mar 26, 2025, 04:44 PM UTC
Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Mar 26, 2025, 04:45 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Minor December 27, 2024 [13434] - MDM enrollment and assignment issues 4h 28m Lightspeed MDM™
Started Dec 27, 2024, 03:13 PM UTC· resolved Dec 27, 2024, 07:42 PM UTC
- investigating Dec 27, 2024, 03:13 PM UTC
We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.
- identified Dec 27, 2024, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 27, 2024, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 27, 2024, 07:42 PM UTC
This incident has been resolved.