Lightspeed Systems incident
[11060] Lightspeed Filter - Partial Service Disruption (3rd Party Provider)
Lightspeed Systems experienced a major incident on September 28, 2022 affecting Lightspeed Filter™, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2022, 05:16 PM UTC
We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.
- identified Sep 28, 2022, 06:31 PM UTC
We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers. Additionally, we have identified a service disruption with one of our 3rd party providers that is impacting Lightspeed Alert customers. Customers may experience delays with Alert notifications. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.
- monitoring Sep 28, 2022, 09:28 PM UTC
The previous service disruption identified with one of our 3rd party providers has been resolved and is currently returning to its normal state. We appreciate your patience as we worked to resolve this matter. Please continue to monitor status.lightspeedsystems.com for further updates.
- investigating Sep 28, 2022, 10:27 PM UTC
We are investigating a service disruption with one of our 3rd party providers that is impacting connectivity on Chrome devices. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.
- monitoring Sep 28, 2022, 11:25 PM UTC
The previous service disruption identified with one of our 3rd party providers which affected Chrome devices has been resolved and is currently returning to its normal state. We appreciate your patience as we worked to resolve this matter. Please continue to monitor status.lightspeedsystems.com for further updates.
- resolved Sep 28, 2022, 11:59 PM UTC
The previous service disruption identified with one of our 3rd party providers which affected Chrome devices is resolved and returned to its normal state. We appreciate your patience as we worked to resolve this matter.