Lightspeed Systems incident
Lightspeed Filter™ - Intermittent Browser Errors for some CST/EST clients
Lightspeed Systems experienced a minor incident on October 27, 2022 affecting Lightspeed Filter™, lasting 8h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 27, 2022, 03:09 PM UTC
After further investigation of reported cases of intermittent errors, some clients in the CST/EST time zone may be experiencing intermittent errors when filtering Windows, MacOS, and iOS devices resulting in an error message of “Oops, unknown is not available because of a filtering error”. This can be temporarily resolved by refreshing the browser. We are working with our AWS partners to identify the root cause in these regions.
- monitoring Oct 27, 2022, 04:44 PM UTC
We have identified the root cause of this issue to be with our AWS provider. They have implemented a fix and we will continue to monitor the results to ensure resolution.
- resolved Oct 27, 2022, 11:22 PM UTC
We have confirmed that the implemented fix by our AWS provider has resolved the issue of intermittent filtering errors. Thank you for your patience as we investigated this matter.