Lightspeed Systems incident
[11091] Lightspeed Filter™ - Intermittent Browser Errors for some CST/EST clients
Lightspeed Systems experienced a minor incident on November 4, 2022 affecting Lightspeed Filter™, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2022, 05:32 PM UTC
We are currently investigating an issue with our AWS provider. Some clients in the EST/CST time zones may be experiencing intermittent "Oops Request Blocked due to filtering error" when filtering Windows, MacOS, and iOS devices. Please continue to monitor status.lightspeedsystems.com for further updates.
- identified Nov 04, 2022, 06:21 PM UTC
After further investigation, we have confirmed the issue to be with our AWS provider and we are actively engaged with them as they work to resolve the issue. Some clients in the EST/CST time zones may continue to experience intermittent “Oops Request Blocked due to filtering error” pages when filtering Windows, MacOS, and iOS devices. We have confirmed in some cases that refreshing the browser does allow the page to load. Please continue to monitor status.lightspeedsystems.com for further updates.
- monitoring Nov 04, 2022, 07:06 PM UTC
AWS has implemented a fix in their infrastructure and as of 1:04pm CST we are seeing device traffic return to its normal state. We will continue to monitor to ensure resolution. Thank you for your patience while we investigated this matter.
- resolved Nov 04, 2022, 09:18 PM UTC
We have confirmed that the implemented fix by AWS has resolved the issue of intermittent filtering errors. Thank you for your patience as we investigated this matter.