Lightspeed Systems incident
[11143] Lightspeed Analytics CatchOn Edition™ - Delayed reporting
Lightspeed Systems experienced a minor incident on January 4, 2023 affecting Lightspeed Insight™, lasting 18h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2023, 08:24 PM UTC
We're currently experiencing degraded performance with the Lightspeed Analytics CatchOn Edition™. CatchOn has been encountering problems as of 1:08pm CST. Users may experience issues with delayed data reporting in the analytics dashboard. Please know our engineering and operations teams are working hard to get everything up and running again. We appreciate your patience as we work to resolve this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.
- resolved Jan 05, 2023, 03:24 PM UTC
The service degradation affecting Lightspeed Analytics CatchOn Edition™ was resolved at 7:19 am CST on January 5th, 2023. No additional issues have been seen and we will continue to monitor. Thank you for your patience and understanding while we investigated and resolved this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.