Lightspeed Systems experienced a minor incident on April 26, 2023 affecting Lightspeed Insight™, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2023, 04:53 PM UTC
We are actively investigating reports that Lightspeed Digital Insight users may be experiencing slow page loads. Our engineers are working to resolve the issue and will provide another update shortly.
- identified Apr 26, 2023, 05:03 PM UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- identified Apr 26, 2023, 05:17 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- identified Apr 26, 2023, 06:26 PM UTC
All systems set to operational
- resolved Apr 26, 2023, 06:26 PM UTC
We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.