Lightspeed Systems incident
11272 - Lightspeed MDM™ - Unable to update or add new tokens for managed distribution or DEP services
Lightspeed Systems experienced a minor incident on June 8, 2023 affecting Lightspeed MDM™, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2023, 10:13 AM UTC
We are currently investigating this issue.
- monitoring Jun 08, 2023, 11:12 AM UTC
Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Jun 08, 2023, 01:06 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.