Lightspeed Systems incident
#11275 Lightspeed Platform - Unable to login or search for users/groups
Lightspeed Systems experienced a major incident on June 8, 2023 affecting Lightspeed Alert™ and Lightspeed Classroom™ and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2023, 06:34 PM UTC
We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified. Our engineering team are working to resolve the issue and will provide another update shortly.
- identified Jun 08, 2023, 07:23 PM UTC
Our engineering team has identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
- monitoring Jun 08, 2023, 08:16 PM UTC
Our engineering team has corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Jun 08, 2023, 10:16 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.