Lightspeed Systems incident
Lightspeed Domain Change - browser cache not updating
Lightspeed Systems experienced a notice incident on August 7, 2023 affecting Lightspeed Alert™ and Lightspeed Classroom™ and 1 more component, lasting 4d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Lightspeed Alert™Lightspeed Classroom™Lightspeed Filter™Lightspeed MDM™Launch Dashboard
Update timeline
- monitoring Aug 07, 2023, 08:31 AM UTC
We have seen a small amount of users that have an extended cache on their browser that is improperly holding on to the old domain. Either connecting directly to the new domain or clearing the browser cache will resolve this on its own. It will also naturally clear up as the browser cache expires. https://help.lightspeedsystems.com/s/article/Clearing-Your-Browser-Cache?language=en_US
- resolved Sep 12, 2023, 02:32 PM UTC
This incident has been resolved.