Lightspeed Systems incident
Login and latency Issues in Classroom and Relay UI
Lightspeed Systems experienced a minor incident on September 19, 2023 affecting Lightspeed Classroom™ and Lightspeed Filter™, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2023, 06:24 PM UTC
We have identified an issue with a third party vendor that could cause login and/or latency in Filter and Classroom UI. We have opened a ticket with the vendor and will continue to update as we get more information
- monitoring Sep 19, 2023, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2023, 08:50 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.