Lightspeed Systems incident

[11549 #]**[Lightspeed MDM]** [Privileged admin roles and Salesforce sync]

Minor Resolved View vendor source →

Lightspeed Systems experienced a minor incident on October 3, 2023 affecting Lightspeed Filter™ and Lightspeed MDM™, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 08:44 AM UTC
Resolved
Oct 03, 2023, 10:37 AM UTC
Duration
1h 53m
Detected by Pingoru
Oct 03, 2023, 08:44 AM UTC

Affected components

Lightspeed Filter™Lightspeed MDM™

Update timeline

  1. investigating Oct 03, 2023, 08:44 AM UTC

    We are actively investigating reports that Lightspeed MDM users may be experiencing an issue with privileged admin roles and Salesforce sync. Our engineering team are working to resolve the issue and will provide another update shortly.

  2. resolved Oct 03, 2023, 10:37 AM UTC

    We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.