Lightspeed Systems incident

INCIDENT 11672 [Filter] [Intermittent issues logging in]

Lightspeed Systems experienced a minor incident on November 13, 2023 affecting Lightspeed Classroom™ and Lightspeed Filter™, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started: Nov 13, 2023, 02:18 PM UTC
Resolved: Nov 13, 2023, 04:37 PM UTC
Duration: 2h 19m
Detected by Pingoru: Nov 13, 2023, 02:18 PM UTC

Affected components

Lightspeed Classroom™Lightspeed Filter™

Update timeline

investigating Nov 13, 2023, 02:18 PM UTC

We are actively investigating reports that Lightspeed Filter users may be experiencing "Something went wrong message". Our engineering team are working to resolve the issue and will provide another update shortly
investigating Nov 13, 2023, 02:47 PM UTC

We are actively investigating reports that Lightspeed Filter users may be experiencing "Something went wrong message". Our engineering team are working to resolve the issue and will provide another update shortly
identified Nov 13, 2023, 02:53 PM UTC

The issue has been identified and a fix is being implemented.
identified Nov 13, 2023, 02:54 PM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 13, 2023, 03:12 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Nov 13, 2023, 03:16 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 13, 2023, 04:37 PM UTC

This incident has been resolved.