Lightspeed Systems experienced a minor incident on May 1, 2024 affecting Lightspeed Classroom™, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2024, 08:34 PM UTC
We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.
- resolved May 02, 2024, 01:03 AM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.