Lightspeed Systems incident

[12629] - Digital Insights Data Aggregation

Lightspeed Systems experienced a minor incident on June 14, 2024 affecting Lightspeed Insight™, lasting 20h 40m. The incident has been resolved; the full update timeline is below.

Started: Jun 14, 2024, 08:01 PM UTC
Resolved: Jun 15, 2024, 04:42 PM UTC
Duration: 20h 40m
Detected by Pingoru: Jun 14, 2024, 08:01 PM UTC

Affected components

Lightspeed Insight™

Update timeline

identified Jun 14, 2024, 08:01 PM UTC

Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.
monitoring Jun 15, 2024, 04:25 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 15, 2024, 04:42 PM UTC

This incident has been resolved.