Lightspeed Systems incident
INCIDENT #13936 – Lightspeed Systems Filter: Default CIPA policy is being applied instead of user-specific policies.
Lightspeed Systems experienced a minor incident on April 30, 2025 affecting Lightspeed Filter™, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2025, 03:38 PM UTC
We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.
- identified Apr 30, 2025, 03:51 PM UTC
Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.
- monitoring Apr 30, 2025, 03:59 PM UTC
Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.
- resolved Apr 30, 2025, 06:43 PM UTC
We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.