Lighthouse Outage History

Started Mar 02, 2026, 09:53 AM UTC· resolved Mar 05, 2026, 03:04 PM UTC

1. investigating Mar 02, 2026, 03:07 PM UTC

   We are currently experiencing an outage caused by an AWS issue in the UAE region that began at 12pm GST. Images stored in S3 are failing to load which impacts reports and assessments that rely on images, file uploads, video or audio recording. Background jobs that import or export data and all file uploads are also affected. Our team is monitoring the AWS outage and will provide updates as the situation progresses.

2. investigating Mar 02, 2026, 08:17 PM UTC

   AWS continues to work on resolving the ongoing issue in the UAE region. Our systems remain affected, specifically reports that rely on images, assessments that use media or file uploads and background jobs for import and export. We are tracking AWS recovery progress and will post another update once we see improvement in S3 availability.

3. identified Mar 03, 2026, 01:58 AM UTC

   Services are beginning to recover, but full functionality is not yet restored. AWS has confirmed that two Availability Zones in the UAE region remain significantly impaired due to physical damage from recent drone strikes. S3 availability is improving, although access is still inconsistent which affects reports, assessments that rely on media and background jobs that handle imports, exports and file uploads. AWS is applying software based mitigations to restore S3 and other core services while physical repairs continue. We are seeing gradual improvement and will keep monitoring recovery progress. Another update will be shared as service stability increases.

4. identified Mar 03, 2026, 09:35 AM UTC

   AWS has shared that conditions in the UAE region remain mostly unchanged and they are still working on recovering S3 and other foundational services. Images are largely loading again although a few assessments and reports continue to show intermittent media related issues. Background jobs that rely on AWS Lambda such as report PDF generation and bulk download remain impacted. Imports, exports and file uploads are currently operating normally and we continue to monitor them closely. We will provide another update as AWS progresses with their recovery efforts.

5. resolved Mar 05, 2026, 03:04 PM UTC

   AWS services continue to improve following the recent outage. All lighthouse services have been fully restored and are now operational. We remain in close communication with AWS and are monitoring their official updates regarding the outage **Next Steps** - Continued monitoring of AWS service status and outage reports - Ongoing replacement of affected S3 images across our platform - We will provide further updates if any new issues emerge We appreciate your patience during this incident and thank you for your continued use of our services.

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Started Oct 30, 2025, 08:06 AM UTC· resolved Oct 30, 2025, 10:35 AM UTC

1. investigating Oct 30, 2025, 08:06 AM UTC

   **What happened:** We are experiencing an outage impacting Lighthouse instances located in OCI Jeddah. Initial investigation indicates this is related to an Oracle infrastructure issue in that region. **What we are doing:** Our engineering team has contacted Oracle Support and is actively collaborating with their on-call teams to identify the root cause and restore service. We are monitoring closely and standing by for updates from Oracle. **Customer impact:** Users with Lighthouse deployments in OCI Jeddah are unable to access the application. **Next update:** We will post further updates as soon as we receive new information from Oracle or when we have progress to report. We apologize for the disruption and appreciate your patience.

2. monitoring Oct 30, 2025, 08:22 AM UTC

   The Lighthouse application is now operational for affected customers in the OCI Jeddah, KSA region. **What we are doing:** Our team is running verification tests and closely monitoring performance and stability to ensure all services remain healthy. **Customer impact:** You may experience intermittent behavior while verification completes, but core functionality should be available.

3. resolved Oct 30, 2025, 10:35 AM UTC

   Update: Resolved **Status:** The Lighthouse is fully operational. Testing is complete and normal service has been restored for customers in the OCI Jeddah, KSA region. **What happened:** The outage appears to have been caused by an issue in the Oracle Cloud Infrastructure Jeddah region. We are still awaiting an official root cause from Oracle. **What we did:** Once the services from Oracle Cloud were accessible, we performed comprehensive verification tests, and confirmed system stability. **Customer impact:** No further disruption is expected. If you experience any issues, please report them immediately.

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