Liferay Outage History

Liferay is up right now

Liferay had 28 outages in the last 2 years totaling 237h 55m of downtime — averaging 1.2 incidents per month.

There were 28 Liferay outages since May 20, 2024 totaling 237h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.liferay.com

Minor August 8, 2024

Potential Liferay’s webserver instability

Detected by Pingoru
Aug 08, 2024, 05:33 PM UTC
Resolved
Aug 14, 2024, 03:00 PM UTC
Duration
5d 21h
Affected: Infrastructure Services
Timeline · 2 updates
  1. identified Aug 08, 2024, 05:33 PM UTC

    Occasionally, Liferay’s webserver service (nginx) deployed on customer environments may undergo brief periods of unavailability as a result of infrastructure instabilities. Liferay's inherent self-healing mechanism is designed to automatically identify and rectify these instabilities and no action is needed from customers. If problems persist after restart, contact Liferay support. We apologize for any inconvenience and are working on a long-term solution as soon as possible.

  2. resolved Aug 14, 2024, 03:00 PM UTC

    Fix applied. This incident has been resolved.

Read the full incident report →

Notice June 7, 2024

False positive file removals in US SaaS clusters

Detected by Pingoru
Jun 07, 2024, 01:20 PM UTC
Resolved
Jun 07, 2024, 06:12 PM UTC
Duration
4h 51m
Affected: North America (United States)
Timeline · 4 updates
  1. investigating Jun 07, 2024, 01:20 PM UTC

    We are currently investigating an incident where our antivirus software erroneously removed certain files from our SaaS clusters in the United States. A limited number of files were identified as infected, which have now been confirmed as false positives. This issue may cause browser page loading disruptions and result in a small number of documents (33 in total including non-production systems) being missing. Please be assured that our backups remain unaffected, and we are actively working on restoring the affected files. We apologize for any inconvenience this may have caused and appreciate your understanding as we resolve this issue. Thank you for your cooperation. No components were marked as affected by this incident.

  2. identified Jun 07, 2024, 01:52 PM UTC

    Issue has been identified and we are working on the files restoration.

  3. monitoring Jun 07, 2024, 03:40 PM UTC

    All the missing files were restored.

  4. resolved Jun 07, 2024, 06:12 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice May 20, 2024

Some Scheduled Backups Are Not Being Created

Detected by Pingoru
May 20, 2024, 05:04 AM UTC
Resolved
May 24, 2024, 12:41 AM UTC
Duration
3d 19h
Affected: Liferay Cloud API
Timeline · 3 updates
  1. identified May 20, 2024, 05:04 AM UTC

    We have identified an issue with some scheduled backups not being created as expected. As a workaround customers can trigger manual backups

  2. identified May 20, 2024, 05:58 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 24, 2024, 12:41 AM UTC

    The regression found was fixed and there is no more problems with the scheduled backups. There is no action needed from customers.

Read the full incident report →