Liferay experienced a major incident on May 16, 2024 affecting Database Services, lasting 7d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 16, 2024, 11:58 AM UTC
We have identified an intermittent issue that may hinder the ability to restore a backup. If there is urgent need to execute a restore and it fails, we encourage customers to create a critical ticket and we will do our best to help mitigate the problem. There might be data loss during the workaround. Due to this issue we are limiting changes to SaaS projects.
- resolved May 24, 2024, 12:44 AM UTC
Issue has been identified and fixed. For optimal performance on backup and restore processes we recommend to always use the latest images available. More information on how to optimize and configure the services can be found on https://help.liferay.com/hc/en-us/articles/26902463990029-Backup-restoration-failing-due-to-document-library-download-extraction-issues